CASE STUDY

ReDoc Transforms Rehab Operations at Ozarks Healthcare —Adding $1.85M in Annual Revenue.

Client Overview:

ORGANIZATION

TEAM 68 total full-time therapists

ENTERPRISE EHR MEDITECH Expanse

The Challenge:

SOURCE Sarah James, Director of Rehabilitation Services

Ozarks Healthcare needed to improve both financial and operational performance across its outpatient rehab program.

Despite strong clinical outcomes, the team faced several key challenges:

• A high 18% cancellation and no-show rate.

• Manual reporting in MEDITECH Expanse that was time-consuming and error-prone.

• Limited visibility into units billed and productivity trends across sites.

• Pediatric therapists burdened with manual testing documentation that affected morale and efficiency.

• Leadership lacked data transparency to justify staffing increases and to track ROI.

The Solution:

Ozarks Healthcare implemented ReDoc in 2016 to bring therapy-specific visibility, efficiency, and reporting to its outpatient rehab departments—integrating seamlessly with the organization’s MEDITECH Expanse system.

ReDoc’s reporting dashboards gave Sarah, the Director of Rehab instant access to accurate data by site and discipline—reducing manual reporting from over an hour a day to just minutes. Quarterly reviews and ongoing education helped therapists optimize visit patterns and unit capture responsibly, without compromising compliance.

For pediatric therapists, ReDoc created custom testing templates that eliminated after-hours paperwork and boosted staff satisfaction.

Results That Drive Growth:

Increased visits per eval

10,400 $35,950 +

additional visits

more billable units completed

= +$1.7M

annual revenue increase

Fewer Cancelled Appointments

((2)0)\ 00\ \approx\ (2)\times\frac irtimes2

• Improved therapist morale through streamlined documentation and batch discharge cleanup

decreased cancellation/ no-show rate

Efficiency Gains

in recovered revenue

Voice of the Client:

When I ask for more staff, I can show the numbers units are up, were growing compared to last year, and patient referrals continue to increase. With ReDoc its easy to make the case.

I used to spend about an hour each day pulling reports in MEDITECH Expanse. Now, with ReDoc, I can see units billed, cancellations, and growth by site in just minutes, and hand those reports straight to leadership.

ReDoc built our pediatric testing templates right into the system. Its saved significant time and improved therapist satisfaction.

MEDITECH Expanse gave us the basics, but ReDoc helps us capture what payers really need to see. It guides the documentation so our therapists can clearly justify the services we provide.

With ReDoc, Ozarks Healthcare transformed rehab operations into a true performance engine—achieving $1.85M in additional annual revenue while reducing administrative burden and improving morale.

Business Impact:

See what ReDoc can do for your rehab department. Scan to book your complimentary 30-minute business assessment.

ReDoc continues to serve as a rehab-specific complement to MEDITECH Expanse, with seamless integration that ensures transparent data, efficient workflows, and measurable ROI across the organization.